Return And Cancellation
What is your return policy?
Due to the consumable nature of the product, these items are non-returnable.
However, in the unlikely event of damaged, defective or different/wrong item(s) delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
To initiate a refund/return claim, please send an email to firstname.lastname@example.org. Your email must contain the name of the product, the order ID, Invoice Number along with a detailed description of the nature of the claim. This must be done within three days of receipt of the product.
Conditions for returning products:
- The products must be returned in the original condition they were received in along with the original invoice.
- Products must be in their packaging.
- Brand packaging should be intact.
- Replacement of a product will be subject to availability of the product on the website at that time.
- Once we receive your item, we will inspect it and notify receipt of the returned item on the email address provided by you at the time of booking the order. After inspection of the item we will notify you of the status of your refund.
- If you paid by net banking/credit card/debit card, we will initiate a refund request to our Payment Gateway Partners within five working days of the approval of your return. Once the request has been processed, the amount will be transferred back to your account/card account within 14 working days or per the timelines of the Payment Gateway/Bank.
- If you paid by Cash (COD), we will courier the refund cheque to you within five working days of the approval of your return. The cheque will be prepared in favour of the “Billing Name” you used when placing the order and will be couriered to the “Billing Address” you provided when placing the order.
How do I cancel my order?
You may cancel an order within 1 hour of placing the order, if you so wish. In case the payment has already been made, your refund will be processed within five working days.